Presentation of findings from Client Satisfaction Survey
Wednesday, April 25th 2018
Please join us in learning about the findings of the Client Services Accessibility and Satisfaction Survey conducted by Kinetic Flow Corp. The purpose of the survey was to quantify the voice of people served by Westside Regional Center and to determine their satisfaction with the regional center and our services.
Ami Sullivan from Kinetic Flow will present the results and answer questions about the how the survey was administered and the results gathered.
We hope you’ll be interested in hearing her presentation and we encourage you to attend and share your ideas on how we translate the results into improved satisfaction and better services for our Westside community.
I look forward to seeing you there.
All the best,
Carmine Manicone (Executive Director)
Session #1: For CAC members and Self-Advocates (4:30PM – 5:30PM)
Session #2: For ETF members, BOD members, families, relatives, stakeholders, service providers (6:00PM – 8:00PM)
Location for both sessions: Westside Regional Center, Danneker Boardroom, 3rd Floor
**Spanish interpreter services will be available during both sessions**
LOCAL SELF DETERMINATION INFORMATIONAL MEETINGS
Local Self-Determination Information Sessions:
Pacific Community Center via Lanterman Regional Center
When: Thursday, February 8, 2018
Time: 4:30 – 5:30 p.m. (Spanish session)
6 – 7 p.m. (English session)
Where: Pacific Community Center
501 South Pacific Ave., Glendale, CA 91204
If you would like to register, contact
213.252.5600
Frank D. Lanterman Regional Center
When: Second Tuesday of every month
Time: 9:30-10:30 Spanish
1:00 pm – 2:00 pm. Korean
5:30-6:30 p.m. English
Where: 3303 Wilshire Blvd., 1st Floor (KYRC Conference Room)
Los Angeles, CA 90010
213.252.5600
Eastern Los Angeles Regional Center Boardroom
When: February 6, 2018
Time: 6:00 pm to 8:00 pm
Where: 1000 S. Fremont Ave.
Alhambra, CA 91803
(626) 299-4772
North Los Angeles Regional Center
When: Wednesday, January 31, 2018
Times: 10:00 a.m. OR 6:30 p.m.
Where: 43210 Gingham Avenue
Lancaster, CA 93535
(818) 778-4416
South Central Los Angeles Regional Center
When: 2nd Wednesday of the month
Times: 6 p.m. – 8 p.m.
Where: 2500 S. Western Blvd.
Los Angeles, CA 90018
213.743.3061
Autism Society of Los Angeles
When: January 29, 2018
Times: 10am-12pm
Where: Mychal’s Learning Place
4901 W Rosecrans Ave,
Hawthorne, CA 90250
(310) 297-9333
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California’s Self-Determination Program
The Department of Developmental Services is developing the Self-Determination Program that will let participants have more control over selecting their services and supports. One of the ways this can be done is by giving participants (or their parents or legal representatives) a specific budget to purchase the services and supports that they need to make their person-centered plan work better for them. Participants may choose their services and pick which providers deliver those services. Participants are responsible for staying within their annual budget.
The Self-Determination Program is based on beliefs that people —
- Plan their own lives and make their own decisions
- Determine how funding is spent for their services and supports
- Plan and choose their own formal and informal supports
- Take responsibility for the decisions made
- Validate those decisions through maintaining ongoing control
The five principles of self-determination are –
- Freedom to exercise the same rights as all citizens; to establish, with freely chosen supports, family and friends, where they want to live, with whom they want to live, how their time will be occupied, and who supports them;
- Authority to control a budget in order to purchase services and supports of their choosing;
- Support, including the ability to arrange resources and personnel, which will allow flexibility to live in the community of their choice;
- Responsibility, which includes the opportunity to take responsibility for making decisions in their own lives and accept a valued role in their community, and,
- Confirmation, in making decisions in their own lives by designing and operating the service that they rely on.