TSA Cares: A Program for Travelers with Disabilities and Medical Conditions

Passenger Support

Screening Assistance

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process. Call (855) 787-2227  prior to traveling (72 hours in advance) with questions about screening policies, procedures and what to expect at the security checkpoint. You can also send an email to . Click here to read more.

Passenger Support Specialists

Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.

Disabilities and Medical Conditions

To ensure your security, all travelers are required to undergo screening at the checkpoint. You or your traveling companion may consult the TSA officer about the best way to relieve any concerns during the screening process. You may provide the officer with the TSA notification card or other medical documentation to describe your condition. If you have other questions or concerns about traveling with a disability please contact passenger support. For more information on specific disabilities and medical conditions, click here.

Other Helpful Videos