In 2010, in accordance with Welfare and Institutions Code, Section 4571, the Department of Developmental Services (DDS) implemented a nationwide quality assessment survey called the National Core Indicators (NCI) produced by the Human Services Research Institute and the National Association of Directors of Developmental Disabilities.
NCI is one tool that DDS uses to monitor the performance of the developmental disabilities service system as well as the performance of the 21 regional centers in providing services and supports for developmentally disabled adults and children.
The NCI surveys are conducted by the State Council on Developmental Disabilities through in-person interviews with adult consumers every three years and consumers who have moved out of a developmental center to the community every year.
Client Services Accessibility and Satisfaction Survey
In 2017, Westside Regional Center hired Kinetic Flow Corp to conduct their first survey to quantify the voice of people served and to determine their satisfaction with the regional center, coordination and provision of services. This information will help us to better understand what they feel is important about services and supports provided by the regional center, work to make improvements, and provide the most appropriate services that encourage and support persons with developmental disabilities to live fully and safely as active and independent members of their community.
To read the overview of the results in English, click below: