Resources for Vendors, Service Providers & Professionals

Updated: 1/12/2021

For suspected cases of 2019-nCoV, immediately call the Los Angeles County Department of Public Health Acute Communicable Disease Control (ACDC) to assist with diagnosis and infection control: Weekdays (8am-5pm Mon-Fri) at (213) 240-7941;  or the After Hours Emergency Operator at (213) 974-1234  and ask for the physician on call. For more information, click on the ACDC Brochure below or text LAHAN to 66866 to receive updates.

COVID-19 Guidance from Westside Regional Center

Practical Tips to Manage Stress and Anxiety During the Pandemic

In this webinar geared towards regional center service providers, Dr. Mayra Mendez presents on coping tools to manage stress-related anxiety. Specifically, she discusses isolation, grief and loss of people, activities, income, and social connections due to COVID-19.

Presenter: Dr. Mayra Mendez, Ph.D.

Recorded Live: June 10, 2020

Click here to download the PowerPoint Slides.

WRC Town Hall Meeting for Vendors

Vendors were invited to join Westside Regional Center for an informational Town Hall Meeting with our Vendor Community to get the most up to date information about how we are responding to the COVID-19 pandemic, ask questions, and learn about what your agency may need to complete in order to prepare for re-entry.

Recorded Live: July 9, 2020

Remote and Alternative Service Delivery Town Hall Meeting

WRC hosted a Vendor Town Hall to address questions surrounding the Draft Emergency Regulations released by DDS on August 14, 2020. These regulations establish the current requirements for Alternative Services Delivery. All non-residential service providers who are providing Alternative Service delivery must complete a Self–Certification Document as well as a one page description of how you are providing services. The documents can be completed by clicking on the link below:

Recorded Live: Wednesday, August 19, 2020

COVID-19 Health Officer Orders from the Los Angeles County Department of Public Health

COVID-19 Guidance from Other Agencies

Department of Developmental Services (DDS)The Department of Developmental Services (DDS) has created a webpage to provide regional centers and services providers directives on changes to requirements, services, etc. as well as resources concerning the COVID-19.
Department of Developmental Services (DDS)Training Resources for Staff in Residential & Other Settings. To support regional centers, as well as residential providers, this page is meant to serve as an easy access point to training resources to ensure that individuals continue receiving quality services and supports in their home settings. If you have feedback related to the content you would like to submit, you can email
Department of Developmental Services (DDS)Frequently Asked Questions for Vendors and Service Providers
Department of Developmental Services (DDS)DDS Directives Cheat Sheet – Highlights main topics
Department of Social Services, Community Care Licensing DivisionSends Residential Care Facility for the Elderly, Adult Residential, Child Care, Children’s Residential, Continuing Care Contracts, and other facilities/ providers information regarding the Coronavirus Disease 2019 (COVID-19), guidance documents and updates to changes in requirements. To receive email notifications when a PIN has been released please email .
Direct Support ProfessionalsDirect Support Professionals are on the front lines of supporting people with confirmed or possible infection with coronavirus disease 2019 (COVID-19) and therefore have an increased risk of exposure to this virus. Read the handout to learn about preventative measures that can be taken.
HHS Office for Civil RightsDuring the COVID-19 national emergency, which also constitutes a nationwide public health emergency, the HHS Office for Civil Rights (OCR) has provided guidance that helps explain how the HIPAA Privacy Rule allows patient information to be shared in the outbreak of infectious disease and to assist patients in receiving the care they need.
State of California Department of Industrial RelationsCal/OSHA Guidance on Requirements to Protect Workers from Coronavirus
Department of Developmental Services (DDS)DEPARTMENT DIRECTIVE 02-122320: OVERTIME PAY FOR

COVID-19 Information from Public Health Institutions

California Department of Public Health (CDPH)Provides a list of various guidance documents for: adult and senior care facilities; community care facilities (assisted living facilities and child care); employers, essential critical infrastructure workers; health care workers and workers in general industry; health care facilities, including long-term care facilities; health care facilities, Skilled Nursing Facilities; and more.
Center for Disease Control & Prevention (for Health Facilities)This webpage contains resources for clinics and healthcare facilities: interim guidance for healthcare facilities; steps healthcare facilities can take; preparing for COVID-19: Long-term Care Facilities, Nursing Homes; prepare to care for COVID-19: get your practice ready; return-to-work criteria for healthcare workers;
Center for Disease Control & Prevention (for Healthcare Professionals)This webpage contains resources for healthcare professionals: Interim Guidance for Public Health Personnel Evaluating Persons Under Investigation (PUIs) and Asymptomatic Close Contacts of Confirmed Cases at Their Home or Non-Home Residential Settings; resources for healthcare professionals caring for COVID-19 patients; Guidance and Resources on Healthcare Supply of Personal Protective Equipment; Strategies for Optimizing the Supply of PPE; Implementing Home Care of People Not Requiring Hospitalization; Preventing COVID-19 from Spreading in Homes and Communities; and more.
Los Angeles County Department of Public HealthProvides guidance for: healthcare professionals; workplace managers; employers; businesses; adult day health centers; caregivers; congregate living; field staff; People with Mild Respiratory Infection; Residential Substance Use Settings; cleaning in group settings; and more.
Los Angeles County Department of Public Health (for Health Professionals) Provides updates on the COVID-19 situation; a LAC DPH Provider Checklist for Evaluating Patients Who May Have COVID-19; information and guidelines for patients who meet the current LAC DPH COVID-19 testing criteria; Information for Patients Managed at Home and Contacts; reporting guidelines; Infection Prevention, Including Personal Protective Equipment (PPE); Guidance for Managing COVID-19 in Long-Term Care Facilities; and more!
OpenWHOOpenWHO is WHO’s new interactive, web-based, knowledge-transfer platform offering online courses to improve the response to health emergencies. OpenWHO enables the Organization and its key partners to transfer life-saving knowledge to large numbers of frontline responders.
TRAIN Learning NetworkPowered by the Public Health Foundation (PHF), the TRAIN Learning Network brings together agencies and organizations in the public health, healthcare, and preparedness sectors to disseminate, track, and share trainings for the health workforce on a centralized training platform.

COVID-19 Testing

City of Los AngelesThe City of Los Angeles, in partnership with Curative Inc. and CORE (Community Organized Relief Effort), is providing free COVID-19 testing to ALL Los Angeles County residents, whether or not you are experiencing COVID-19 symptoms.

The test is free, whether or not you have insurance. If you have insurance, the provider may bill your insurance carrier for the cost of the test. By law, the insurance company may not charge you any co-pay, deductible, or any out-of-pocket expense for the test.

Priority for same or next day testing is still given to people experiencing symptoms, and certain critical front-line workers who interact with the public. Testing at the drive-thrus is by appointment only, but walk up testing is available at mobile test locations.

More than 130 facilities across the County now offer free COVID-19 testing. Register for a test at a location near you using the interactive map or directory.

County of Los Angeles, COVID-19 TestingWe strongly encourage all LA County Residents who are interested in being tested to first contact their Primary Care Provider or health plan about how to access testing.

Testing offered through the County of Los Angeles and the testing partners on this website are available to any Los Angeles County resident regardless of immigration status.

As recommended by the LA County Department of Public Health, priority is given to those in the following groups: people with symptoms (listed on the website); people working or living in places such as skilled nursing facilities, group homes, residential care facilities, and persons experiencing homelessness; people who were in close contact with someone with COVID-19. Click here for FAQs.

COVID-19 Vaccine

City of Los AngelesThe City of Los Angeles has opened Vaccine Points of Dispensing (PODs) in partnership with the L.A. County Department of Public Health. You must be in an eligible group and will be required to verify your eligibility to receive a vaccine.
County of Los AngelesThe COVID-19 vaccine will be free for everyone and will be offered to different groups in phases. It is likely to be available to the general public in Spring/Summer 2021. Please talk to your doctor or sign up for email updates to find out when vaccine will be available to you.
California Department of Public HealthThe California Department of Public Health is working with California’s local health departments to distribute COVID-19 vaccines. Local health departments are identifying facilities that have the capacity to properly maintain COVID-19 vaccine and meet additional federal and state requirements.
Center for Disease Control and Prevention (CDC)Because the U.S. supply of COVID-19 vaccine is expected to be limited at first, CDC is providing recommendations to federal, state, and local governments about who should be vaccinated first. CDC’s recommendations are based on those from the Advisory Committee on Immunization Practices (ACIP), an independent panel of medical and public health experts.

Resources in the Community

211 LA CountyTips for Service Providers: Has your agency altered their services due to the 2019 Novel Coronavirus? Email to provide up-to-date information on how inquirers can connect with your agency!
California Association for Adult Day Services (CAADS)As the situation evolves, CAADS will continue to gather and add trusted resources to their webpage.
California Department of AgingProvides COVID-19 information and resources for older adults and people with disabilities, their caregivers and family members. The webpage also shared guidance documents for providers.
California Emergency Medical Services AuthorityThe EMS Authority provides statewide coordination and leadership for the planning, development, and implementation of local EMS systems.
Governor’s Office of Business and Economic Development (GO-Biz)Helpful information for employers, employees, and all Californians as it relates to the Coronavirus (COVID-19) pandemic. It offers: Program Impact Videos; ; Weekly Webinars; Resources for Small Businesses and Start-Ups; Stay Home Except for Essential Needs; Labor and Workforce Support for Businesses and Employees; and Business Taxes.
Internal Revenue Service (IRS)The IRS has established a special section focused on steps to help taxpayers, businesses and others affected by the coronavirus. The IRS deadline is now July 15. All taxpayers – individuals, corporations, other non-corporate filers and those who pay self-employment tax- can also defer federal income tax payments.
Labor & Workforce Development AgencyCOVID-19: Employer Resources
Los Angeles County Employer Assistance Grant FundThe County of Los Angeles is launching a $500,000 Employer Assistance Grant Fund to help LA County businesses, including nonprofits and social enterprises, affected by COVID-19. Applications will be processed on a first-come-first-served basis, and will close once 150 applications are received.
National Council of NonprofitsHelpful chart of loans available to nonprofits
Small Business Assistance (SBA)The SBA offers disaster assistance in the form of low-interest loans to businesses, renters, and homeowners located in regions affected by COVID-19. Assistance includes: Paycheck Protection Program; Economic Injury Disaster Loans and Loan Advance; SBA Debt Relief; and SBA Express Bridge Loans. Need help? Get free business counseling.
The U.S. Chamber of Commerce FoundationCoronavirus Emergency Loans Guide and Checklist for Small Businesses and Nonprofits

Helpful YouTube Channels